Supporting Local Councils in Leicestershire & Rutland

Dealing with difficult people and conversations in our local councils

Course tutor:

Breakthrough Communications are NALC's National Partner for advice, guidance and services on parish and town council communications and engagement, and Data Protection, GDPR and Freedom of Information. The experienced team at Breakthrough Communications understand what good communication and effective compliance look like. As a team of communications professionals, including councillors and clerks, Breakthrough Communications also has insight into the unique world of parish and town councils.


Managing our professional relationships within our local councils is important, yet it can still be a challenge to deal with people who are 'difficult' and to face challenging situations. In this session we explore practical techniques to manage difficult conversations and situations in a council environment. Suitable for Clerks, council officers and councillors.


£35 per delegate (member rate)

£115 per delegate (non-member rate)


21st June 2023 11am-1pm

22nd August 2023 11am-1pm

26th October 2023 10.30am - 12.30pm

29th November 2023 10.30am - 12.30pm

24th January 2023 10.30am - 12.30pm

Last updated: Wed, 30 Aug 2023 09:00